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Troubleshooting

  • What to check if the MindPlay program is "freezing"

    What to check if the MindPlay program is “freezing” The most common reason for slow or choppy program perform...

    Aug 10, 2016 10:31AM MST
  • Remote Viewing

    Use this link to go to our Remote Viewing Site: www.fastsupport.com The page will look like Type the stud...

    Feb 10, 2015 03:12PM MST
  • Ensuring Network Access

    With MindPlay Virtual Reading Coach (MVRC) it is important to ensure full access across the school/district ne...

    Aug 11, 2016 08:48AM MST
  • MindPlay Diagnostic Tool

    Use this link to automatically test a site: https://www.mindplayvirtualreadingcoach.com/diagnostics Press “Cl...

    Dec 12, 2016 10:40AM MST
  • How To Take a Screenshot

    This article describes how you can take a screen shot on a Windows, Mac, Chromebook, and iPad device. Windows...

    Jan 05, 2015 01:49PM MST
  • TypeError when accessing reports

    This error often occurs following an update to MindPlay Manager and MVRC. To remove this error message and acc...

    Aug 09, 2013 01:01PM MST
  • Black lines in Student Progress Report

    The black lines in the student progress report are only seen when using Internet Explorer version 8. Updating ...

    Aug 09, 2013 02:17PM MST

Contact Us

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support@mindplay.com
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