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MRC Flash problems

Last Updated: Jun 01, 2017 09:32AM MST
Notice: 
My Reading Coach (MRC) is a server based program that was launched in 1998 and will have its life cycle ended in 2015. MindPlay has discontinued selling MRC and Technical support for MRC will end December 31, 2015.  You may continue to use the MRC product, but technical support, lost disks, reimaged computers, lost licenses, etc. will no longer be supported.  For information about the new cloud-based version, MindPlay Virtual Reading Coach (MVRC), launched in 2012, is available at www.mindplay.com .  Thank you.

Adobe's release of Flash 11.4 in September of 2012 causes issues in My Reading Coach (MRC). The most commonly reported issue is in Word Building: clicking anywhere on the screen will just cause the coach to say "Not yet". MindPlay released an update for MRC in September 2012 to address the issue.

The update has been tested on computers running both Flash 11.4 and earlier versions and it will work for either.  The update must be applied to each workstation running My Reading Coach in order to fix the issue with Flash 11.4 on those workstations. You may download the update here: https://mindplay.com/wp-content/uploads/2015/10/MRCPv2-Pro-Update.msi‚Äč

After Adobe released Flash 11.6 in February of 2013 additional issues with MRC were reported. Some sites have had issues with either the instruction starting over in the middle of a lesson, others have had the program simply stop. Both of these behaviors were tracked to Flash's video hardware acceleration. Unfortunately, this is a Flash setting and cannot be addressed with a program update.

The solution is to disable video hardware acceleration in Flash. Once disabled, My Reading Coach should start working normally again. The steps to disable video hardware acceleration in Flash can be found here:
https://mindplay.desk.com/customer/portal/articles/2085037-how-do-i-disable-hardware-acceleration-

This must be done in Internet Explorer.

Unfortunately, changes to hardware acceleration are saved in the Flash settings for each individual Windows or network user. You must follow the steps on the site above for each student login that will be using My Reading Coach. There is no way to disable video hardware acceleration in Flash for an entire computer.

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