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Ensuring Network Access

Last Updated: Aug 11, 2016 08:48AM MST
With MindPlay Virtual Reading Coach (MVRC) it is important to ensure full access across the school/district network to the servers that host MVRC and MVRC related media.

Important websites to allow:

https://mvrcmedia.blob.core.windows.net (for Cloud Delivery Network media files)
https://az415484.vo.msecnd.net (for Cloud Delivery Network media files)
https://www.fastsupport.com/  (for Technical Support issues that require screen sharing)

For networks which require specific IP addresses rather than a URL, the following can be used: - Cloud Storage
65.54.75.* - Cloud CDN
Exact IP addresses for the Cloud Delivery Network sites are dynamic. They can be provided upon request, but are not guaranteed to remain the same for any period of time.

These sites will need to be whitelisted and added to the trusted sites in any/all of the following:

Local network security settings
Firewall settings
Antivirus and/or anti-spyware programs (e.g. NetSense)
All Internet Service Providers (ISPs) for the school/district
Trusted sites list in the domain group policy for all users and profiles
Allowed/trusted sites list for student access profiles if not covered in the domain group policy
Trusted sites list for any/all proxy servers
Any other areas in the local network that cover website access and security

Finally, verify that the date and time on the computers is set correctly as incorrect dates can interfere with security certificates, which has been known to prevent proper media downloads in the past.

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